Website Terms & Privacy Policy

Information that is gathered from visitors

In common with other websites, log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website. Where registration is required, the visitor’s email and a username will be stored on the server.

How the Information is used

The information is used to enhance the vistor’s experience when using the website to display personalised content and possibly advertising. E-mail addresses will not be sold, rented or leased to 3rd parties. E-mail may be sent to inform you of news of our services or offers by us or our affiliates.

Visitor Options

If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive. You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.


Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website. 3rd party advertising companies may also use cookies for tracking purposes.

Stable Flame offers this Web site, including all information, software, products and services available from this web site or offered as part of or in conjunction with this Web site (the “Web site”), to you, the user, conditioned upon your acceptance of all of the terms, conditions, policies and notices stated here. Stable Flame reserves the right to make changes to these Terms and Conditions immediately by posting the changed Terms and Conditions in this location.

Your continued use of the web site constitutes your agreement to all such terms, conditions and notices, and any changes to the Terms and Conditions made by Stable Flame.

The term ‘Stable Flame’ or ‘us’ or ‘we’ refers to the owners of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

Use the website at your own risk. This website is provided to you “as is,” without warranty of any kind either express or implied. Neither Stable Flame nor its employees, agents, third-party information providers, merchants, licensors or the like warrant that the web site or its operation will be accurate, reliable, uninterrupted or error-free. No agent or representative has the authority to create any warranty regarding the web site on behalf of Stable Flame. Stable Flame reserves the right to change or discontinue at any time any aspect or feature of the Web site.

Exclusion of Liability

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


Except for material in the public domain under copyright law, all material contained on the web site (including all software, HTML code, Java applets, Active X controls and other code) is protected by the United Kingdom and foreign copyright laws. Except as otherwise expressly provided in these terms and conditions, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, modify, rewrite, create derivative works from, transfer, or sell any material contained on the web site without the prior consent of the copyright owner.

None of the material contained on the Stable Flame website may be reverse-engineered, disassembled, decompiled, transcribed, stored in a retrieval system, translated into any language or computer language, retransmitted in any form or by any means (electronic, mechanical, photo reproduction, recordation or otherwise), resold or redistributed without the prior written consent of Stable Flame. Violation of this provision may result in severe civil and criminal penalties.


Stable Flame Ltd Terms & Conditions

1. For the purpose of these Terms & Conditions the following words shall have the following meanings: 
(a) ‘The Company’ shall mean Stable Flame LTD.
(b) ‘The Customer’ shall mean the person or organisation for whom the Company agrees to carry out works & when required, supply materials. 
The ‘Engineer’ or ‘Installer’ shall mean the representative appointed by the Company.

2. The Company reserves the right to refuse or decline work at its own discretion. Where the Company agrees to carry out works for the Customer those works shall be undertaken by the designated Engineer/Installer of Company at its absolute discretion.

3. Hourly rate work. A minimum of one hours charge will apply for the first hour, regardless of time spent with the customer in that hour. Thereafter, charges will apply per the half hourly rate, regardless of the time spent with the customer in those subsequent halves an hours. The Customer shall be charged for the time spent related to the Customer’s work, including collection of materials/parts where deemed necessary.

4. Where a written estimate has been supplied to the Customer the total charge to the Customer referred to in the estimate will be revised in the following circumstances: 
(i) If after submission of the estimate the Customer instructs the Company (whether verbally or in writing) to carry out additional works not included in the estimate.
(ii) If after submission of the estimate there is an increase in the price of materials.
(iii) If after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared, hence it being an estimate.

5.  The Company will require a deposit upfront to cover the costs of products and labour chosen by the customer based on the following: No upfront payments for the labour costs on smaller* jobs will be required until the job is complete and the customer is satisfied. On larger* jobs the company will require a staged payment agreement with the customer, consisting of fully upfront paid products and/or materials, along with an initial labour payment of 25%, followed  by  a second payment of 35% midway of completion in accordance with the estimated timescale of works and then a final 40% upon satisfaction and completion. Work will be put on hold until each payment is made.*Please note should you cancel the agreement at any time, the initial 25% upfront payment is non-refundable. Product and material costs shall be required a minimum of 7 working days prior to works commencing. Initial 25% labour costs shall be required on the day of proposed works commencing.

6. Once the works are complete and the customer has signed the confirmation of satisfaction, full payment for the outstanding balance is to be paid within three days. Any payments made later than this will incur interest charges in accordance with the Bank of England base rate plus 8% annually.

7. Where the date and or time for works to be carried out is agreed by the Company with the Customer, then the Company shall use its best endeavours to ensure that the engineer/installer shall attend on the date and at the time agreed. However, the Company accepts no liability in respect of the non-attendance or late attendance on site of the engineer/installer or for the late or non-delivery of materials.

8. The company accepts no liability in the events of any misfortunate damage of any internal and external decoration, property and land caused by an engineer/installer of the company. The company also accepts no liability for any damages caused by a third party  i.e. Delivery companies delivering products required for the works scheduled whether this is organised by the company or the customer.

9. If, after the Company shall have carried out the works, the Customer is not wholly satisfied with the works then the Customer shall give notice in writing within four weeks to the Company and shall afford the Company, and its insurers, the opportunity of both inspecting such works and carrying out any necessary remedial works if appropriate. The Customer accepts that if he fails to notify the Company as aforesaid then the Company shall not be liable in respect of any defects in the works carried out.

10. The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturer’s warranty in force. The Guarantee will become null and void if the work/appliance completed/supplied by the Company is: 
(a) Subject to misuse or negligence. 
(b) Repaired, modified or tampered with by anyone other than a Company engineer/installer. The Company will accept no liability for, or guarantee suitability, materials supplied by the Customer and will accept no liability for any consequential damage or fault.))

11. The company will not guarantee any work in respect of blockages in waste & drainage systems etc. 
Work is guaranteed only in respect of work directly undertaken by the company and payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the company will not be guaranteed. 
The company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where the customer has been notified by the engineer/installer either verbally or indicated in ticked boxes or in Comments/ Recommendations of any other related work which requires attention. 
The customer shall be solely liable for any hazardous situation in respect of Gas Safe Regulations or Gas Warning Notices issued.

12. Where the Company agrees to carry out works on installations of inferior quality or over ten years old at that date no warranty is given in respect of such works and the Company accepts no liability in respect of the effectiveness of such works or otherwise.

13. Engineers operate under their own Gas Safe Registration and as such are solely responsible for any Gas related work and subsequent liability. The company ensures all engineers are Gas Safe Registered.

14. These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative of the Company and by the Customer. Further, these terms and conditions shall prevail over any terms and conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer to the Company; by entering into a contract with the Company the Customer agrees irrevocably to waive the application of any such terms and conditions.

15. The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control the Company shall be entitled to a reasonable extension of the time for performing such obligations

16. Boiler manufacturers’ warranties are only valid when boilers are installed by a Gas Safe registered engineer and annual boiler servicing is compulsory to protect your warranty. Boilers which are not serviced annually will invalidate any manufacturers’ warranties and you will no longer be covered for parts and labour. Please note: These are not protected by the company.

17.  Any products supplied and installed by the company will come with manufacturers warranties** and our 12 month workmanship guarantee. **The length of warranty will be as per the manufacturer’s terms.

18. Payments are to be made to the company in one the following ways:

Bank transfer (BACS)


The company does not accept cheque.

 18. Free quotation and free call out. In accordance with our free quotation policy, all quotations will be free of charge where no works and/or inspections have been carried out. In accordance with our free call out policy, there will be no initial call out fee, however, the  hourly rate terms and conditions as mentioned in section  are applicable.

 *In accordance with section 5 of the above terms and conditions, those of smaller jobs are referred to. These include jobs under a two working day timescale or over sixteen hours, whereas larger jobs are referred to as any works over two working days and over sixteen hours.